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The office of Neighborhood Services works collaboratively with citizens, neighborhood groups, government agencies, businesses and nonprofit organizations to strengthen the social fabric of our neighborhoods. Through the use of social media, other digital platforms, neighborhood collaboration, customer service, public outreach, and other special projects, this office provides a one-stop-shop for engaging with the public. The Office of Community Engagement also encompasses The Office of Communications and Neighborhood Services.

Oversees divisions of Engineering & Inspection, Street Maintenance & Equipment Maintenance. Responsible for recycling, snow removal, storm drainage systems, parking meters, and the review and inspection of developer-installed public improvements.

The Manassas Park Department of Public Works provides water, sewer and trash collection services and maintains City streets and traffic signals.

Comprised of representatives from the City of Roanoke's Office of Neighborhood Services, Department of Public Works, Solid Waste Management, Transportation Divisions, and the Western Virginia Water Authority. Answers citizens' calls for information, manage the tracking system for resolution of citizen complaints, assist citizens with their requests for service, and provide assistance for resolution of citizen's concerns. Requests for Services and Submissions of Issues are available through the website 24/7 or via [email protected]. Information on snow removal 540-853-2000 x8.

Administers city-owned facilities management, public utilities, and public services such as refuse and traffic management for the city. Handles trash pick-up, side walk repair, dead animal pick up, engineering, gas, water, and sewer services, street programs and transit services.

Provides street maintenance and construction, garbage and brush collection and disposal, water and sewer line maintenance and construction, and the maintenance of parks, playgrounds, and cemeteries. Water turn-ons and turn-offs and the water meter readings for billing purposes are also handled by Public Works personnel.