Comprised of representatives from the City of Roanoke's Office of Neighborhood Services, Department of Public Works, Solid Waste Management, Transportation Divisions, and the Western Virginia Water Authority. Answers citizens' calls for information, manage the tracking system for resolution of citizen complaints, assist citizens with their requests for service, and provide assistance for resolution of citizen's concerns. Requests for Services and Submissions of Issues are available through the website 24/7 or via [email protected]. Information on snow removal 540-853-2000 x8.