The Ombudsman Acts as a resource for information and counseling for the citizens regarding institutional and community based long-term care options, and general issues and concerns affecting the elderly. Protects and represents the rights of persons in Nursing Homes, Assisted Living Facilities, and Adult Care Residences or those receiving long-term care services in their home. Seek to educate consumers of long-term care facilities and their families about their rights and how to advocate on their own behalf. Serves as a point of entry whereby complaints made by or on behalf of older persons receiving long-term care services, can be received, investigated, and resolved. Serves as an advocate and/or mediator between residents and those responsible for their care. Provides relevant education for facilities, agencies and community groups.