Provides information regarding telecommunications and media access for customers who are deaf, hard of hearing, late-deafened or deaf-blind. Publications include a national directory and resource guide with 30,000 listings of businesses, organizations, agencies and residencies with TTY numbers, fax numbers, pagers, Instant Messaging and webcams. Publishes quarterly news magazine and sells an etiquette handbook for TTY users, a history of TTY and the Emergency Access Self Evaluation. Conducts community training activities in consumer advocacy and emergency preparedness.