Local office of the Virginia Department of Social Services. Services include adoption, adult (APS) and child (CPS) protection, court services, domestic violence, eligibility determination, emergency assistance, energy assistance, food stamps(SNAP), foster care, fuel and energy assistance, medical assistance(Medicaid), and Temporary Assistance to Needy Families(TANF). Emergencies after 4:30pm will be taken by Botetourt County Sheriff's Department at 540-473-8631. The dispatcher will page the on call social worker on for child or adult protective services response only. Statewide Adult Protective Services 24/7 Hotline: 888-832-3858. Statewide Child Protective Services 24/7 Hotline: 800-552-7096. You may request an agency conference to discuss any action with which you disagree. You may also request an administrative hearing by the State Department of Social Services when funds are available and your application is denied, or you are refused the right to apply during the application period, or your application is not acted on or is closed prior to benefit determination. A hearing must be requested within 30 days of the negative action. The hearing request may be submitted to the local agency or to: Hearing and Legal Services Manager Appeals and Fair Hearings Unit Virginia Department of Social Services 801 East Main Street, Richmond, VA 23219-3301 If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services or call 1-800-552-3431.