Web-based program that allows Virginians to: * Screen for eligibility for Department of Social Services (DSS) benefits & services * Apply for benefits & services (including renewals) * Check status of benefits * Report changes to status * Access help 24/7 Provides ability to submit one application for assistance from multiple programs: * TANF Temporary Assistance for Needy Families * SNAP Supplemental Nutrition Assistance Program * MA Medical Assistance * EA Energy Assistance * Child Care * Callers with Internet access - Provide with website address above * Callers without Internet access - Determine whether they meet income eligibility requirements listed below. If no, do not proceed to CommonHelp. If yes, may be eligible for assistance. Proceed to steps below. * Access CommonHelp website and perform eligibility pre-screening * When completed, inform caller whether may/may not be eligible * DO NOT complete application for caller * Refer caller to local Department of Social Services for further information * Enter contact as referrals for: CommonHelp, DSS-Specific Service (TANF, SNAP, Medicaid, etc.) and provide additional referrals as needed.