The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. We can help you get connected to a HUD-approved housing counselor. At no cost to you, the counselor can help you work with your mortgage company to try to avoid foreclosure. A housing counselor can help you organize your finances, understand your mortgage options, and find a solution that works for you. Have this ready when you work with your mortgage company or housing counselor to discuss a possible work-out solution. Mortgage loan number (account number) Any additional paperwork from your mortgage company Recent pay stubs Recent tax return Household expenses (bills including food, utilities, car payments, insurance, cable, phone, credit cards, car loans, and student loans) Then call the toll-free help line at (855) 411-2372 (English/Spanish) for assistance with your mortgage.