The Emergency Services Program provides an effective, rapid response to critical situations 24-hours a day, 7 days a week. Services are directed toward adults and children and adolescents who are experiencing severe, acute symptoms of mental illness or emotional disorder, including those with a risk of suicide, risk of danger to others, and emergencies related to alcohol or drug abuse or addiction. Henrico Residents call: (804) 727-8484; Charles City/New Kent residents call: 1 (877) 264-8484.