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Customer Care Center - Richmond, City of Richmond Department of Citizen Service and Response

730 East Broad Street, Richmond, VA 23219

Richmond residents,
https://rva.gov/citizen-service-and-response

English

Go to www.rva311.com for service requests and or complaints.

No Fee

Richmond, VA

Description

The Richmond 311 Citizen Service Representatives are available Monday - Friday to answer questions and submit non-emergency service requests. Residents can dial 311 or 804-646-7000 to report potholes, downed trees, utility issues, request social services, and for other city matters. The new customer service phone number for the Richmond Department of Public Utilities is now 804-646-4646.

Providing organization

City of Richmond Department of Citizen Service and Response

The Department of Citizen Service and Response provides customer service and information for City of Richmond non-emergency services. It manages the RVA311 call center and RVA311.com citizen portal.