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Customer Care Center - Richmond, City of Richmond Department of Citizen Service and Response

900 East Broad Street, Richmond, VA 23219

Eligibility
Richmond residents,
Hours
8am to 5pm on Mondays and Tuesdays and Thursdays and Fridays and 9:30am to 5pm on Wednesdays
Application process
Go to www.rva311.com for service requests and or complaints.
Fees
No Fee
Service area
Richmond, VA
The Richmond 311 Citizen Service Representatives are available Monday - Friday to answer questions and submit non-emergency service requests. Residents can dial 311 or 804-646-7000 to report potholes, downed trees, utility issues, request social services, and for other city matters. The new customer service phone number for the Richmond Department of Public Utilities is now 804-646-4646.
Providing organization
City of Richmond Department of Citizen Service and Response
The Department of Citizen Service and Response provides customer service and information for City of Richmond non-emergency services. It manages the RVA311 call center and RVA311.com citizen portal.