Customer Care Center - Richmond, City of Richmond Department of Citizen Service and Response
The Richmond 311 Citizen Service Representatives are available Monday - Friday to answer questions and submit non-emergency service requests. Residents can dial 311 or 804-646-7000 to report potholes, downed trees, utility issues, request social services, and for other city matters. The new customer service phone number for the Richmond Department of Public Utilities is now 804-646-4646.
Categories
Physical Address
730 East Broad Street, Richmond, VA 23219
Voice
Voice
Application process
Go to www.rva311.com for service requests and or complaints.
Fee
No Fee
Languages
English
Service area
Richmond, VA
Agency info
City of Richmond Department of Citizen Service and Response
The Department of Citizen Service and Response provides customer service and information for City of Richmond non-emergency services. It manages the RVA311 call center and RVA311.com citizen portal.