RVA311 - Richmond, City of Richmond Department of Citizen Service and Response
900 East Broad Street, Richmond, VA 23219
Eligibility
Richmond residents.
Hours
8am to 5pm on Mondays and Tuesdays and Thursdays and Fridays and 9:30am to 5pm on Wednesdays
(804) 646-7000
Voice
Website
https://www.rva311.comLanguages
English
Application process
Go to www.rva311.com for service requests and or complaints.
Fees
No Fee
Service area
Richmond, VA
City of Richmond residents can create non-emergency service requests for a variety of issues either online at RVA311.com,, or by speaking with a citizen service representative at 3-1-1 or 804-646-7000. Requests for social services, tree maintenance, potholes, trash cans, storm water issues, questions about taxes and code enforcement, and may other non-emergency issues can be submitted through RVA311 to be funneled to the appropriate team for completion.
What's Here
Providing organization
City of Richmond Department of Citizen Service and Response
The Department of Citizen Service and Response provides customer service and information for City of Richmond non-emergency services. It manages the RVA311 call center and RVA311.com citizen portal.