The Virginia Insurance Counseling and Assistance Program (VICAP) is a free, unbiased health insurance counseling program for Medicare beneficiaries. Certified staff and volunteers explain the processes and choices involved with participants' coverage, including issues such as enrollment, benefits, "Extra Help", subsidies, billing, and appeals. Counselors are not connected with any insurance company or licensed to sell insurance. VICAP can also provide community presentations, including a Medicare overview for new enrollees and informative sessions about preventative benefits and fraud and abuse prevention.